Welcome to SISILKY. These Terms & Conditions apply to your access to and use of our website, products, services, and any related features made available by SISILKY.
Please read these Terms & Conditions carefully before placing an order or using our website. By accessing our website, creating an account, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. Introduction
1.1 These Terms & Conditions set out the agreement between you, the customer, and SISILKY, the website operator.
1.2 Your use of this website and any services provided through it constitutes your acceptance of these Terms & Conditions in full.
1.3 If you do not agree to these Terms & Conditions, you should not access, browse, purchase from, or otherwise use this website.
1.4 We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Any changes will take effect once posted on this website.
2. Customer Information
2.1 You are responsible for ensuring that all information you provide to us is accurate, complete, and up to date, including your name, email address, shipping address, billing information, and contact details.
2.2 If you create an account on our website, you are responsible for maintaining the confidentiality of your login details, including your username and password.
2.3 You agree to accept responsibility for all activities that occur under your account.
2.4 If you believe your account information has been accessed by an unauthorized third party, you should contact us immediately.
2.5 Our website is intended for use by adults. By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you are using the website with the permission of a parent or legal guardian.
2.6 We reserve the right to refuse service, cancel orders, restrict account access, or remove access to our website where we believe a customer has breached these Terms & Conditions or used the website improperly.
3. Privacy
3.1 We respect your privacy and are committed to protecting your personal information.
3.2 Any personal data you provide to us will be handled in accordance with our Privacy Policy.
3.3 By using our website, you acknowledge that you have read and understood our Privacy Policy.
4. Product Information, Pricing, and Color Accuracy
4.1 We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate and up to date.
4.2 However, we do not guarantee that all product descriptions, images, colors, sizes, pricing, or other content will always be error-free, complete, or current.
4.3 We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been submitted.
4.4 If a pricing error occurs, we reserve the right to cancel the order, contact you for further instructions, or offer a refund where payment has already been made.
4.5 Product colors may vary slightly due to lighting, photography, screen settings, monitor differences, and production batches. We cannot guarantee that the color displayed on your device will exactly match the actual product.
4.6 Product measurements may vary slightly due to manual measurement, fabric characteristics, and production processes.
4.7 We reserve the right to change product prices, promotions, product availability, and product details without prior notice.
5. Orders
5.1 When you place an order on our website, you are making an offer to purchase the items listed in your order.
5.2 After placing an order, you may receive an order confirmation email. This email confirms that we have received your order, but it does not mean that your order has been accepted.
5.3 Your order is accepted only when we confirm shipment or begin processing the products for dispatch.
5.4 We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to product unavailability, pricing errors, suspected fraud, incomplete payment information, incorrect shipping details, or violation of these Terms & Conditions.
5.5 If an order is canceled after payment has been made, we will issue a refund to the original payment method where applicable.
5.6 Promotional codes, discounts, and special offers are subject to their own terms. Unless otherwise stated, only one promotional code may be used per order.
5.7 We reserve the right to cancel or refuse any order where a discount code, promotional offer, or system error has been misused.
6. Payment
6.1 All payments must be completed using the payment methods available at checkout.
6.2 By submitting payment information, you confirm that you are authorized to use the selected payment method.
6.3 Orders will not be processed until payment has been successfully received or authorized.
6.4 If payment is declined, incomplete, reversed, or suspected to be fraudulent, we reserve the right to cancel or suspend the order.
6.5 Any bank fees, currency conversion fees, international transaction fees, or payment provider charges are your responsibility unless otherwise stated.
7. Shipping and Delivery
7.1 All orders are shipped subject to product availability, payment confirmation, and successful order processing.
7.2 Estimated delivery times are provided for reference only and may vary due to destination, customs processing, carrier delays, peak seasons, weather conditions, public holidays, or events outside our control.
7.3 We are not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information provided by the customer, or circumstances beyond our reasonable control.
7.4 You are responsible for providing a correct and complete shipping address. If a package is delayed, returned, lost, or delivered incorrectly due to inaccurate information provided by you, we may not be able to offer a refund or replacement.
7.5 Once an order has been shipped, we may not be able to change the shipping address or cancel the shipment.
7.6 Customs duties, import taxes, VAT, handling fees, or other charges imposed by local authorities may apply depending on your country or region. These charges are the responsibility of the customer unless clearly stated otherwise on our website.
7.7 If a package is refused, unclaimed, or returned due to unpaid customs duties, incorrect address, or customer refusal, any related costs may be deducted from the refund where permitted.
8. Returns, Exchanges, and Refunds
8.1 We want you to be satisfied with your purchase. If you wish to return or exchange an item, please refer to our Return & Refund Policy for detailed instructions.
8.2 To request a return or exchange, you must contact us within the return period stated in our Return & Refund Policy.
8.3 Returned items must be unused, unworn, unwashed, undamaged, and returned in their original condition with all tags, packaging, accessories, and hygiene seals intact where applicable.
8.4 We reserve the right to refuse returns that do not meet our return conditions.
8.5 Certain items may not be eligible for return or exchange, including but not limited to final sale items, personalized items, intimate apparel, hygiene-sensitive products, worn items, washed items, damaged items not caused by us, or items returned outside the stated return period.
8.6 Customers should not send items back without contacting us first and receiving return instructions. Unauthorized returns may not be accepted.
8.7 We recommend using a trackable shipping service for returns. We are not responsible for returned items that are lost, delayed, or damaged during return shipping.
8.8 Refunds will be issued to the original payment method after the returned item has been received and inspected.
8.9 Original shipping fees, return shipping fees, customs duties, and other service fees may be non-refundable unless otherwise required by applicable law or stated in our policy.
8.10 If you receive a defective, damaged, or incorrect item, please contact us within a reasonable time after delivery and provide your order number, photos, and a description of the issue.
9. Faulty or Incorrect Products
9.1 If you believe an item is defective, damaged, or incorrect, please contact us as soon as possible after receiving your order.
9.2 We may request photos, videos, packaging images, or other evidence to help us review the issue.
9.3 If we confirm that the product is defective, damaged, or incorrect due to our error, we may offer a replacement, exchange, refund, or other appropriate solution.
9.4 Normal wear and tear, damage caused by misuse, improper washing, accidental damage, alterations, or failure to follow care instructions will not be considered a product fault.
10. Events Outside Our Control
10.1 We shall not be liable for delays or failure to perform any obligation under these Terms & Conditions where such delay or failure is caused by circumstances beyond our reasonable control.
10.2 Such circumstances may include, but are not limited to, natural disasters, extreme weather, war, terrorism, civil unrest, strikes, labor disputes, epidemics, pandemics, government actions, customs delays, transportation disruptions, power outages, internet failures, supplier delays, or carrier service interruptions.
11. Website Use License
11.1 We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial shopping purposes.
11.2 You may not copy, reproduce, modify, distribute, sell, lease, exploit, scrape, or commercially use any part of our website without our prior written permission.
11.3 You may not use our website in any way that could damage, disable, overload, impair, or interfere with its normal operation.
11.4 You may not attempt to gain unauthorized access to any part of the website, customer accounts, systems, servers, or networks connected to our website.
11.5 You may not use automated tools, bots, crawlers, scraping technology, or data extraction methods without our prior written consent.
12. Intellectual Property
12.1 All website content, including but not limited to text, product images, graphics, logos, icons, layouts, designs, videos, product descriptions, page designs, and website features, belongs to SISILKY or its content providers unless otherwise stated.
12.2 You may not copy, edit, reproduce, publish, distribute, display, sell, or use any website content for commercial purposes without our prior written permission.
12.3 The SISILKY name, logo, brand elements, product presentation, and website design may not be used without authorization.
12.4 Unauthorized use of our intellectual property may result in legal action.
13. User-Generated Content
13.1 Where available, you may submit reviews, photos, videos, comments, feedback, or other content related to your purchase or experience with SISILKY.
13.2 By submitting content to us or tagging SISILKY on social media, you confirm that the content is your own or that you have permission to share it.
13.3 You grant SISILKY a worldwide, royalty-free, non-exclusive, transferable license to use, display, reproduce, edit, translate, publish, distribute, and share such content for marketing, promotional, website, social media, advertising, and customer experience purposes.
13.4 You agree that your submitted content must not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other legal rights.
13.5 You must not submit content that is unlawful, offensive, abusive, misleading, defamatory, discriminatory, obscene, harmful, or otherwise inappropriate.
13.6 We reserve the right to remove, edit, reject, or refuse to display user-generated content at our discretion.
13.7 We are not responsible for monitoring all user-generated content and do not endorse every opinion expressed by customers or users.
14. Reviews and Feedback
14.1 Any product reviews, comments, ratings, or feedback submitted to us may be used to improve our products, services, marketing, and customer experience.
14.2 You agree that any feedback you provide is not confidential and may be used by us without compensation to you.
14.3 We may remove reviews that contain offensive language, unrelated content, spam, false information, personal data, promotional material, or content that violates these Terms & Conditions.
15. Limitation of Liability
15.1 To the fullest extent permitted by applicable law, SISILKY shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, products, or services.
15.2 We are not liable for loss of profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, or other commercial losses.
15.3 We do not guarantee that our website will always be uninterrupted, secure, error-free, or free from viruses or harmful components.
15.4 Product use is at your own discretion. You are responsible for following product care instructions, size guidance, and usage recommendations.
15.5 Nothing in these Terms & Conditions excludes or limits liability where such limitation is not permitted by applicable law.
16. Indemnification
16.1 You agree to indemnify and hold SISILKY harmless from and against any claims, liabilities, damages, losses, costs, and expenses arising from:
- your breach of these Terms & Conditions;
- your misuse of our website;
- your violation of any law or third-party rights;
- your submission of unlawful or infringing user-generated content;
- your fraudulent, abusive, or unauthorized activity.
17. Third-Party Links
17.1 Our website may contain links to third-party websites, payment providers, shipping providers, social media platforms, or other external services.
17.2 These third-party websites and services are not controlled by SISILKY.
17.3 We are not responsible for the content, privacy practices, policies, accuracy, availability, or actions of any third-party website or service.
17.4 Your use of third-party websites or services is at your own risk and may be subject to their own terms and policies.
18. Variation of Terms
18.1 We reserve the right to update, modify, or replace these Terms & Conditions at any time.
18.2 The updated version will become effective once posted on our website.
18.3 Your continued use of our website after changes are posted means that you accept the updated Terms & Conditions.
19. Assignment
19.1 We may transfer, assign, subcontract, or otherwise deal with our rights and obligations under these Terms & Conditions without prior notice.
19.2 You may not assign or transfer your rights or obligations under these Terms & Conditions without our prior written consent.
20. Severability
20.1 If any part of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that part shall be interpreted as closely as possible to the original intention.
20.2 The remaining sections will continue to remain valid and enforceable.
21. Waiver
21.1 If we fail to enforce any right or provision under these Terms & Conditions, this does not mean that we waive that right or provision.
21.2 Any waiver must be made in writing to be valid.
22. Entire Agreement
22.1 These Terms & Conditions, together with any policies referenced on our website, constitute the entire agreement between you and SISILKY regarding your use of the website and purchase of products.
22.2 These terms replace any previous communications, agreements, or understandings relating to the same subject matter.
23. Your Legal Rights
23.1 Nothing in these Terms & Conditions is intended to limit or exclude any rights you may have under applicable consumer protection laws.
23.2 If any provision conflicts with your statutory rights, your statutory rights will continue to apply.
24. Text Messaging and Marketing Communications
24.1 If you choose to subscribe to our SMS, email, or other marketing communications, you agree to receive promotional messages from SISILKY.
24.2 Consent to receive marketing messages is not a condition of purchase.
24.3 You may unsubscribe from marketing communications at any time by following the opt-out instructions provided in the message or by contacting us.
24.4 Message and data rates may apply for SMS communications depending on your mobile carrier and plan.
24.5 You confirm that any phone number or email address you provide belongs to you or that you are authorized to use it.
24.6 We may modify, suspend, or discontinue marketing communications at any time.
25. About Our Website
25.1 SISILKY provides customers with access to an online shopping website offering fashion apparel, clothing, accessories, and related lifestyle products.
25.2 Any new features, tools, services, or website updates introduced by SISILKY shall also be subject to these Terms & Conditions unless otherwise stated.
25.3 We aim to provide a smooth and reliable shopping experience, but we do not guarantee that the website will always be available, uninterrupted, or error-free.
26. Contact Us
If you have any questions about these Terms & Conditions, your order, returns, privacy, or any other matter, please contact us through the customer service contact details provided on our website.
Brand: SISILKY
Website: SISILKY official website
Customer Service: Please refer to the Contact Us page on our website.
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of HK.